Exchanges, Returns and Refunds:

We will gladly exchange an item for a different size if the item is returned to us as we sent it.  Buyer to pay for actual cost of shipping.

Return/refund policy:

Q:  What do I need to return or get a refund?

A:   If there is a problem with the item and the seller is at fault, the buyer will be refunded upon receipt and inspection of item in the same condition as offered. Requests for refunds must be made within 3 days after item has been received. There are no returns or refunds for personalized or special order items. Please contact us at: CustomerService@LousDoggieBoutique.com before you file neutral or negative feedback. We will take care of any issues you may have to the best of our ability. We value our customers and have many returning buyers. Your trust and satisfaction is important to us. Contact us with any questions or problems.